If you live locally, you are welcome to collect your order in person at the studio between our opening hours of 11-4pm Tuesday-Friday. Leave an Order Note at checkout with your request, and we will get in contact as soon as your order is ready to arrange a day and time for your collection.
Dispatch And Delivery Times
UK – For all orders* placed by 11am weekdays we offer same-day dispatch and aim to deliver within 1 – 3 working days.
Europe – For all orders* placed by 11am weekdays we offer same-day dispatch and aim to deliver within 3 – 5 working days.
Elsewhere – For all orders* placed by 11am weekdays we offer same-day dispatch and aim to deliver within 7 – 10 working days.
*This excludes all prints and items on back-order. Embellished prints, 45x45cm Open Edition prints, personalised prints, and certain other exceptions require an extra working day’s production time. Framed canvas prints will be dispatched within 2 weeks from receipt of order and we aim to deliver within 2-7 working days thereafter, depending on destination.
Feel free to get in touch with us and we can advise you as to delivery times based on your location and order.
Customs Charges
EU Countries – Custom charges do not apply.
Non EU Countries – Contact your local customs office to find out what, if any, customs charges apply. We cannot accept any custom charges incurred on international orders.
Delivery Charges
All shipping to the UK over £30.00 is free of charge.
UK Orders under £30.00 are subject to a delivery cost of £3.95.
All shipping to Ireland over £30.00 (or Euro equivalent) is free of charge.
Orders to Ireland under £30.00 are subject to a delivery cost of £3.95 (or Euro Equivalent).
All shipping to other European is £15.00.
All shipping to Rest of World is £40.00.
Other Information
Our same-day dispatch cutoff is 11am. If we receive your order from 11am onwards, it will be dispatched the next working day.
We will send you an email when we have received your order, and another email when your order has been dispatched. If you have supplied us with your email and/or mobile phone number, you will receive tracking information with which you can estimate your parcel’s delivery.
All orders are wrapped in sturdy packaging, and sent using a trackable postal service.
If there are any delays in dispatch, we will contact you either by telephone or email to inform you of an approximate delivery date. You can cancel your order at any stage before dispatch.
If you would like to request the cancellation of an order, please contact us at the earliest opportunity. Telephone +44 (0)7555228625, or email us at hello@kathryncallaghan.co.uk quoting your order number, your first and last name, and your email address.